How to make a Referral

When an individual or family arrives at the decision to seek counseling services at Aulneau Renewal Centre there are general steps that are followed:

First

The individual must phone the main office at 987-7090, to speak with the receptionist. During this phone call, the receptionist may answer questions regarding a variety of issues, such as but not limited to:

  • The types of services and programs available at the Centre
  • The approximate length of the wait list
  • An estimation of fee assessment, according to our sliding scale
  • A referral to other community services and programs available in the area or city, if necessary
  • A referral to crisis services available within the city or province, if required
  • While many people feel better after speaking with the intake coordinator and may have a clearer vision of what they need, it is important to note that Aulneau Renewal Centre does not offer immediate crisis services, nor is the intake line a crisis line. If you require immediate crisis counseling services please phone
    • Klinic 24 Hour Crisis Line: 786-8686
    • Mobile Crisis Unit: 946-9109 for adults
    • Youth Emergency Crisis Stabilization System: 949-4777 for children and youth

Second

If after speaking with the receptionist, an individual is wanting services at the Centre, the receptionist will ask for individual information, such as name, birth date, address, MHSC number and what type of services are being sought (i.e adult, child, couple or family counseling). Additionally, in most instances the Centre will also mail out certain forms and questionnaires, to the individual. Those seeking adult counseling will be asked to mail the completed forms back to the agency (via a self addressed, stamped envelope that is enclosed in the package), while those with children under the age of 18, are asked to mail in their completed forms.

  • Please note: the forms are an integral and important aspect of the therapeutic process and must be filled out. If you require assistance to complete the forms, it will be provided at the agency.

Finally

Once the forms are received in the centre a file is created and goes to review for counselor selection and placed on the appropriate wait list. Once the counselor has an opening they will call to begin regular sessions.